1. Services Provided "As Is" and "As Available"
The Arbana Platform and all related services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Arbana, its affiliates, directors, officers, employees, partners, agents, contractors, and representatives ("Arbana Parties") disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, or uninterrupted access.
2. Platform Accuracy
While Arbana makes reasonable efforts to ensure that information displayed on the Platform is accurate and up to date, we do not guarantee:
- Accuracy of product descriptions.
- Product specifications.
- Product availability.
- Pricing accuracy.
- Delivery estimates.
- Promotional information.
Arbana reserves the right to correct errors, inaccuracies, or omissions at any time without prior notice.
3. Product Representation
Product images, packaging, colors, sizes, and descriptions displayed on the Platform are for illustrative purposes only.
Actual products may vary from the images shown due to:
- Manufacturer updates.
- Packaging changes
- Device display settings.
- Lighting conditions.
- Regional variations.
- Customers are advised to review product labels, ingredients, instructions, and warnings before use.
Availability of products, stores, services, delivery areas, and delivery times may vary.
4. Third-Party Products and Services
Arbana acts as a technology and delivery platform connecting customers with merchants, sellers, stores, pharmacies, brands, and service providers.
To the fullest extent permitted by law:
- Arbana does not manufacture products sold through the Platform.
- Arbana does not guarantee the quality, safety, legality, merchantability, or suitability of products supplied by third-party sellers.
- Arbana is not responsible for inaccuracies, omissions, or representations made by merchants, manufacturers, brands, or third-party service providers.
Any warranties applicable to products are provided solely by the manufacturer, brand owner, or seller.
5. Service Availability
Arbana does not guarantee that:
- The Platform will always be available.
- Services will be uninterrupted.
- Deliveries will always occur within estimated timelines
- The Platform will be free from technical issues, bugs, or errors.
Service interruptions may occur due to:
- Maintenance activities.
- Internet failures.
- System upgrades.
- Force majeure events.
- Third-party service disruptions.
6. Technology Risks
Arbana shall not be liable for:
However:
- Viruses
- Malware
- Trojans
- Unauthorized access.
- Data loss.
- Corruption of information.
- System failures.
Users are responsible for maintaining appropriate security measures on their devices and accounts.
7. User Responsibility
You acknowledge and agree that:
- You are solely responsible for evaluating products and services before purchasing.
- You will use your own judgment before entering into any transaction through the Platform.
- You are responsible for maintaining the confidentiality of your account credentials.
- Any activity performed through your account shall be deemed authorized by you.
8. Limitation Regarding Digital Products
For digital products, including but not limited to:
- Gift card
- Vouchers
- Subscription codes
- Digital coupons
Arbana makes no representation regarding:
- Acceptance by third parties.
- Redemption availability.
- Continued validity.
- Usage restrictions.
The terms of the issuer, merchant, or service provider shall apply in addition to Arbana's policies.
9. Delivery Partner Disclaimer
Arbana facilitates deliveries through independent delivery partners and logistics service providers.
For clarity:
- Delivery partners are independent contractors.
- Delivery partners are not employees, agents, or representatives of Arbana.
- No employer-employee relationship exists between Arbana and delivery partners.
- Delivery partners may provide services to multiple platforms and businesses.
Accordingly, Arbana shall not be held liable for independent acts, omissions, misconduct, negligence, delays, or behaviour of delivery partners beyond the extent required under applicable law.
10. Respect Towards Delivery Partners
Customers are expected to treat delivery partners with dignity, courtesy, and respect.
Harassment, abuse, threats, discrimination, intimidation, inappropriate conduct, or unlawful behaviour towards delivery partners will not be tolerated.
Arbana reserves the right to:
- Suspend accounts.
- Restrict platform access.
- Cancel orders.
- Refuse future services.
where customer behaviour towards delivery partners is deemed abusive, inappropriate, unlawful, or unsafe.
Any claims, liabilities, damages, or compensation arising from a customer's misconduct towards delivery partners shall remain the sole responsibility of the customer.
11. Limitation of Liability
To the maximum extent permitted under applicable law, Arbana Parties shall not be liable for:
- Indirect damages.
- Incidental damages.
- Consequential damages.
- Loss of profits.
- Loss of business opportunities.
- Loss of goodwill.
- Loss of data.
- Personal inconvenience.
- Delayed deliveries.
- Product unavailability.
- Third-party acts or omissions.
Arbana's total liability, if any, shall not exceed the value of the specific order giving rise to the claim.
12. No Professional Advice
Information made available through the Platform is provided for general informational purposes only.
Nothing available on the Platform shall constitute:
- Medical advice.
- Pharmaceutical advice.
- Nutritional advice.
- Legal advice.
- Financial advice.
- Professional consultation.
Users should seek advice from qualified professionals before relying on such information.
13. Changes to Disclaimer
Arbana reserves the right to modify, update, or replace this Disclaimer at any time.
Any revised version shall become effective upon publication on the Platform.
Continued use of the Platform after such changes constitutes acceptance of the revised Disclaimer.